FAQ

Frequently Asked Questions (FAQ)

Welcome to Peteliers! We’re here to make your pet’s life as comfortable and fun as possible. Below, you’ll find answers to some common questions. If you have any further queries, feel free to reach out to our customer service team.

1. What types of products do you sell?

At Peteliers, we offer a wide range of high-quality pet products, including:

  • Pet beds and furniture

  • Pet clothing and accessories

  • Interactive toys and puzzles

  • Grooming tools

  • Premium pet food and treats

  • Health and wellness products for pets

  • Training tools and more!

Our products are designed to enhance your pet's well-being and happiness, whether they're playful kittens or loyal senior dogs.

2. Are your products suitable for all types of pets?

Yes! We carry products for a variety of pets including dogs, cats, rabbits, birds, and small animals. Whether you're looking for a cozy cat bed or a durable dog toy, Peteliers has something for everyone.

3. How do I place an order?

To place an order on our website:

  1. Browse our collection of pet products.

  2. Add items to your cart.

  3. Proceed to checkout and fill in your shipping information.

  4. Choose your preferred payment method.

  5. Confirm your order and submit.

Once your order is complete, you’ll receive an email confirmation.

4. Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $75 within the United States. For orders under $75, a small shipping fee will apply.

5. How can I track my order?

Once your order has shipped, you’ll receive a tracking number via email. You can use this to track your order’s progress directly on the shipping carrier’s website.

6. Do you ship internationally?

Currently, we only ship within the United States. However, we are working to expand our international shipping options in the future. Stay tuned for updates!

7. Can I return or exchange an item?

Yes, we accept returns or exchanges within 30 days of purchase. To initiate a return or exchange:

  1. Contact our customer service team with your order number.

  2. Return the item in its original, unused condition.

  3. We’ll process your refund or exchange as soon as the returned item is received.

Please note that return shipping fees may apply, and certain items (like personalized products) may not be eligible for returns.

8. How do I know if a product is right for my pet?

Each product page includes detailed descriptions, sizing charts, and product features to help you make the best choice for your pet. If you’re still unsure, our customer service team is happy to assist you with product recommendations tailored to your pet’s needs.

9. Do you offer gift cards?

Yes! Peteliers offers digital gift cards that you can send to friends or family. They can be used on any product available on our site. Simply visit our Gift Card page to purchase.

10. How can I contact customer support?

If you have any questions, need assistance with an order, or would like product recommendations, feel free to reach out to our friendly customer support team:

11. Can I subscribe to your newsletter for updates?

Yes! Stay up-to-date with the latest products, exclusive offers, and pet care tips by subscribing to our newsletter. Simply enter your email at the bottom of any page on our website.

12. Do you offer any discounts?

We frequently offer discounts and promotions. Be sure to sign up for our newsletter and follow us on social media to stay informed about the latest sales, special deals, and seasonal offers.

13. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are secure and processed through trusted payment gateways.

Have more questions?
If you can’t find what you’re looking for, don’t hesitate to get in touch with us! We’re here to help you and your pet live their best life.